DeskBridge support

Email [email protected]. Include your HubSpot portal ID and the company file name so we can look up the install.

New here? Start with the setup guide.

Log in to check sync status, or to reconnect HubSpot / regenerate the agent token yourself.

Common fixes

• QuickBooks Web Connector will not add the application, or keeps asking for permission: open QuickBooks as an Administrator with the company file open (single-user mode is easiest), then in the Web Connector permission prompt choose "Yes, always; allow access even if QuickBooks is not running".
• Web Connector is stuck at "Connecting to QuickBooks..." or shows an error: exit Web Connector fully, end any background QBW32.EXE process, then reopen Web Connector and click Update Selected — this restarts the Web Connector session.
• The sync looks stalled and the status page shows the agent offline: on the QuickBooks computer, check that the agent service is running with sc.exe query DeskBridgeAgent; start it with sc.exe start DeskBridgeAgent, or re-run the installer from the setup wizard if it is missing.